what to do when you did not receive an amazon order

From tracking services to refund requests, here's everything you tin can do to protect your Amazon packages from theft and misfortune.

Over the form of a yr, Amazon delivers billions of packages. But with so many orders beingness placed, Prime number customers and other people will occasionally have to deal with an Amazon missing parcel or commitment filibuster.

Now that Amazon parcels are trackable to inside minutes of commitment in many locations, one lost package tin seem similar a mystery worthy of a podcast. Is your Amazon packet missing? Before you lot freak out, bank check out our guide on what to practise if your Amazon package didn't arrive.

Have Total Advantage of Amazon Packet Tracking

To track nearly packages, you should sign into your Amazon account, click on "Returns & Orders," so select the "Track package" choice. You'll be able to see the purchase appointment, shipping date, when the bundle was sent out for commitment, and arrival info. You lot can also see specifics on where the parcel was left: for example, "almost the front door" or "within the residence's mailbox." Proceed in mind this may be dependent on the commitment person noting such details, so non every shipment may take this crucial data.

Amazon Map Tracking allows you to follow the real-time progress of select Amazon packages.

Looking for something more robust? Amazon Map Tracking is a feature that allows you to track the real-time progress of select packages delivered by Amazon.

On the mean solar day of commitment, click "Track package" from your Amazon account, shipment confirmation email, or the notification on Amazon'south app. You can then meet the remaining number of stops the driver has before the delivery arrives at your door. Note that map tracking is disabled for wish list or gift orders to protect the recipient's privacy.

Amazon Photo on Delivery is another aircraft service that can come up in handy. Information technology'll transport you a photo to ostend the delivery has been fabricated when a package is left unattended. If you'd rather non have Amazon take photos of your property, you can opt out by contacting client service.

SEE ALSO: How to Become an Amazon Refund for a Late Commitment

Most Amazon orders are trackable once the packages have shipped. The only real exception should be standard international shipments, and maybe certain items sold past Amazon Marketplace sellers.

How to Contact Amazon About a Missing Packet

If your Amazon parcel shows as delivered only you tin't find information technology, don't panic! Amazon recommends first checking the commitment details — ensure the accost is right, cheque the porch or garage, and see whether i of your neighbors accepted your order.

In "rare cases," Amazon packages show as delivered up to 48 hours prior to their bodily arrival. If you're within that window, await to see if your order shows up — it could even so be en route.

In 'rare cases,' Amazon packages show as delivered upwards to 48 hours prior to their actual arrival.

If your Amazon bundle hasn't arrived after those 48 hours, you should either contact Amazon to written report the missing parcel, or arrive touch with the carrier or third-party seller. Who should you call? Consult your tracking information.

If the package arrived at Amazon's facility or the carrier facility, contact Amazon with the delivery complaint; if information technology didn't get in at the facility, contact the 3rd-party seller. Either way, you want to have the order number handy.

When dealing with Amazon, become first to the "Client Service" page. Select the type of event you demand help with, the club that'south affected, that the lodge says delivered but isn't there, and that you lot need more assistance. Y'all can either click "Start chatting at present" to interact with a bot, or click "Asking call now" to get help over the phone. If y'all opt for the latter, yous'll need to enter your number, and click "Call me at present" to talk to a representative by phone about your Amazon commitment problems.

SEE ALSO: Can You Share Amazon Prime?

If a 3rd-party seller was responsible for the order, you should go to your orders and select the seller. Then click on the "Enquire a question" button, and Amazon'southward Seller Messaging Assistant program volition likely pop up. After the prompt almost what you demand help with, cull the option for "An order I have placed." The plan will atomic number 82 you through the steps to resolve your issue. Note that a seller has 48 hours to respond earlier you lot tin can contact Amazon to file a missing-package claim.

You might be eligible for a refund request nether the Amazon A-to-z Guarantee of protection in these cases when y'all purchase third-party-seller items:

• Three days take passed since the latest estimated delivery engagement.
• 
  
• The tracking from Amazon says it was delivered, but no package has arrived.
• 
  
• The order is different from expected, or y'all've returned it in accordance with Amazon's return policies.

While no figures are available for missing Amazon packages, Amanda Ip with Amazon PR says the vast majority of packages make it to customers without any issues.

"Refund requests can take up to 1 calendar week to investigate," Ip says. "We will notify you of our conclusion via the email accost associated with your business relationship. To view the status of your request, locate your lodge in the list on the Your Orders folio and select 'Trouble with guild.'" Y'all tin likewise monitor the status via Amazon Pay.

What if Your Amazon Package Is Tardily?

If a guaranteed delivery engagement provided on the checkout page was missed, so y'all could be eligible for an Amazon package refund. Check beginning to see that the refund requirements are met — including shipment to an eligible address via an eligible shipping method. So go to the contact page to report the late delivery.

Prime members may receive $5 to $20 in promotional credit when a Prime guild is belatedly.

Though Amazon Prime members used to receive a costless calendar month of Prime for a late Amazon delivery, the policy has inverse. Now Amazon offers a refund of shipping charges when an order is belatedly, while Prime number members may receive $5 to $twenty in promotional credit, a 20% Prime discount, or something else.

What to Do if Your Amazon Packet Is Stolen

According to a report from C+R Enquiry, 23% of Americans have reported having a packet stolen. If you believe your Amazon package was stolen, contact Amazon for a refund, or to request the items exist sent again. Y'all should too file a police force report about the Amazon package theft, specially if yous have security photographic camera footage the constabulary officers can view.

SEE As well: How to Save Money Using the Amazon App

Have an Amazon Package Stolen? How to Preclude a Repeat

If an Amazon package was stolen from your doorstep, you can have steps to prevent so-called "porch pirates" from striking once more. For example, consider the Amazon Hub Lockers or Counters available in various cities. Find one by ZIP code, add information technology to your Amazon address book, and so select that delivery option during checkout. The parcel is shipped to that location, and you'll desire to bring your delivery confirmation email when picking it up.

Currently, in 50 cities and surrounding areas, Amazon likewise offers Cardinal by Amazon for Prime number members. This service provides keyless entry for guests and in-home deliveries.

While you have to pay for the Key-compatible smart lock and camera, the in-home delivery carries no actress charge for Prime members. With the photographic camera, you tin can see who enters your home to evangelize packages. Information technology tin can as well exist used to let in guests, cleaning staff, and pet sitters. Note that in-dwelling house deliveries have been paused indefinitely due to the pandemic; Amazon suggests In-Garage Delivery for contactless delivery instead.

20-3 percent of Americans accept reported having a package stolen.

With Key for Garage, customers can monitor and control their garage doors with the Key app. Plus, Amazon Prime members in select areas tin become in-garage deliveries — assuming they accept a compatible myQ-connected garage door opener or hub.

Amazon has introduced Fundamental for Gate, every bit well, which lets customers have orders delivered inside their gates. "It'south ideal for single-family unit homes and small-scale multi-unit apartment buildings with electric garden and driveway gates or doors that tin be triggered via relay," co-ordinate to Amazon. You'll need the Ring Access Controller Pro 2 and Fundamental past Amazon app in guild to set it upward.

Some people have decided to be proactive and teach porch pirates a lesson. A variety of videos talk about well-nigh how to create a decoy packet that contains a glitter "bomb." An ex-NASA engineer fifty-fifty upped the ante and added "smelly skunk fart spray" and "police sounds" to his trap.

Of form, when it comes to package theft, you tin can occasionally rely on karma. 1 Florida woman got a squirmy surprise when she stole a box containing 500 worms for a pet bearded dragon. She didn't keep the parcel, and the cadger got his snacks back.

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